We have a 24 hour notice to cancellation policy. The client will be required to pay for the session in full if notice of cancellation is not provided within the above stated timeframe. No exceptions.
Information shared within the client and therapist session will be kept confidential unless their is a risk of imminent bodily harm, a child needs protection from harm, for specific legal proceedings, or warranted by law. Other situations may include contacting family if the client is injured and unable to give consent, or to the college that the therapist is registered if a complaint has been made regarding the therapist.
Information is kept private in accordance to PHIPA, unless the family consents to release of information from/to other members of the care team involved with the clients care. This scenario would be discussed with the client or substitute decision maker if required.
Each client will be informed of the qualifications of the therapist and can decide whether the treatment method used and discussed within the contract will meet the clients needs.
If the therapist is not competent or qualified to treat the client for. specific need, they will be referred to another practitioner who is. This referral will be at the consent of the client.
Information shared over virtual platform follows our privacy and confidentiality policy. The platform used will be secure and protected, however clients should recognize that virtual services are higher risk than in person for maintaining confidentiality and privacy.
This website and the contact information used on the website are not appropriate for immediate mental health needs or urgent mental health crisis. If you or someone you love are in need of urgent services, please contact your local crisis line, 911, or visit the closest emergency department. Messages sent to our contac
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